Shipping & Delivery

Standard Delivery – UK Only – £4.50 (normally 3-5 days)
International Europe – £6.50 (please allow 7-14 working days)
International Rest of the World – £11.00 (please allow 7-14 working days)

A signature confirming receipt may be required for delivery; carrier used is The Royal Mail or Hermes.  If an item goes on back order we will ship you the part of your order that is in stock.  When the item becomes available we will ship you the rest of your order.  You will not be charged any additional delivery costs for this and you will be notified.

Import taxes, fees, levies or other charges are the sole responsibility of the purchaser or recipient of the purchase. It is the responsibility of the purchaser as the importer to ensure that local import regulations are followed.

Privacy & Security

Made to Sew take your privacy seriously and take all measures to protect your personal information.  We only collect information that we need which is related to you.  This includes Name, Billing Address, Delivery Address, Email Address and Credit Card information.  We will not disclose this information to any third parties.

This information is used to fill your order.  We will not sell or redistribute to anyone else.

Only billing, delivery and order data are stored on the server.  We do not store credit card data.

We use cookies as small files on your computer that allow us to recognise you on your next visit or to store your shopping cart contents.  We use them only to track this information.

Returns & Exchanges

If you are unsatisfied with your purchase you may return the item to Made to Sew for a refund or exchange within 14 days of receipt. The item must be returned in perfect condition and in original packaging. Refunds will be issued to the credit or debit card originally used to make payment.

Merchandise that has been used, altered or removed from the original packaging will not be accepted for return or exchange. Refunds for cut lengths of fabric and haberdashery are non refundable  unless the item is faulty or damaged.

Unless items are faulty, damaged or they have been sent to you in error we are unable to refund postage on items.  This does not affect your statutory rights.

International Returns – items must be returned within 14 days of receipt unused and in perfect condition.  A refund for ‘goods only’ will be issued on their arrival at Made to Sew.

New orders should be placed for any replacement. Returned items must be in their original condition in original packaging; they remain your responsibility until arrival at Made to Sew. All goods will be inspected on return.

Returns Instructions:

  • Email info@madetosew.com to receive your return reference number and return address details.
  • Return items in original packaging with an explanation of the return and reference number.

Once in your possession goods are your responsibility.  Handle with care and ensure that you return them using a method that insures the value of the goods and provides proof of postage. We are not liable for returned goods that are not received. Goods must be returned within 14 days undamaged and unused.  If instructions are not followed Made to Sew reserves the right to withhold the refund process.

Faulty or Damaged Items

If the items ordered are damaged or faulty upon receipt, inform Made To Sew within 14 days. Provide the order number and fault description and details to receive a refund or exchange.

We ask you to return the item using registered post. We will reimburse the reasonable costs you incur (providing you show supporting receipts). Refunds will be issued to the credit or debit card used to make the original purchase.

Workshop Cancellations

A full refund for workshops / classes will be provided if, the workshop is cancelled within 7 days of the original booking (this does not apply if the booking was made within 7 days of the start date of the workshop).

Cancellations made within 7 days of the start of the workshop cannot be refunded as preparation for the workshop / class will have begun. Cancellation of a contract to attend a workshop / class must be made to us in writing.

If you are unable to attend please contact us so that we can try and accommodate you on an alternative  date / time. You may send someone else in your place, please provide us with their name, address and contact information in advanced so that prior arrangements can be made.

In exceptional circumstances we may have to cancel a class / workshop. We will always try to provide you with as much notice as possible; offering the workshop / class on a different date or refunding the class payment. We do not accept liability for travel or other associated costs.

Ordering

When orders are placed for the first time, you will be asked to register.  This will speed up the process on subsequent orders.  It is your responsibility to keep your user name and password confidential. Please inform Made To Sew immediately if you believe they are being used by an unauthorised person. If your registration details change please notify us.

All orders are subject to availability, orders placed online will be acknowledged with an email receipt confirming description of goods purchased, price, taxes and delivery costs.  The majority of orders will be dispatched on the day of receipt, or consecutive day.

Orders placed over the telephone will be confirmed via email.

We have taken every care to ensure the description, price and dimension of products on the website is correct. We also aim to produce images that accurately represent the colour of an item; however this can vary between computer screens and therefore the colour of a product may differ slightly; we recommend purchasing samples should this be of importance. If you feel we have been misleading in any way please do contact us.

Cancellation Right

Under the Distance Selling Regulations you have the right to cancel your order within seven working days of receipt of the goods.  All order cancellations must be made in writing, quoting your order number.  If your order has already been dispatched it will be necessary for you to return the goods following the Made To Sew return procedures detailed above.  The cost of return and care of the goods is your responsibility until they reach us.

If you have any questions please contact us on 01460 984614 or email info@madetosew.com.

Payment, Pricing and Promotions

Accepted methods of payment are any credit or debit card authorised through Paypal. Your credit card will be charged when you place your order.  If we are not able to fulfill your order for any reason your credit card will be refunded.

Items are priced in GBP sterling; you will be invoiced at the price advertised on the website at the time of placing your order.  Although we try to ensure that all prices on the website are accurate, errors may sometimes occur. If we discover an error in the price of items you have ordered we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled. Charges for delivery are extra.