Details for a refund or exchange only apply to physical products and patterns (both physical and digital downloads). For classes/courses both online and in person click here.
If you are unsatisfied with the purchase of a product, you may return the product to us for a refund or exchange within 14 days of receipt. Refunds and exchanges will only be honoured if the following is adhered to:
a) The product must be returned in perfect condition, unopened and in the original packaging with the order number.
b) All refunds and exchanges must be made in writing to email@example.com, quoting the order number and explanation of return.
c) All or part of the digitally accessed product and/or pattern has not been accessed or downloaded and/or you have not started to use the digitally accessed product and/or pattern.
Once you have downloaded or started to download a digital pattern we are unable to offer a refund or exchange. The process of downloading a digital order is started by clicking on the download link, whether or not you open the downloaded files. We reserve the right to refuse any refunds or exchanges on products where the download link has been accessed.
A refund for the products only will be issued on their arrival at Made to Sew, we are unable to refund postage. Unless the products are faulty you will be responsible for the cost of returning the products to us.
If instructions are not followed we reserve the right to withhold the refund process, this does not affect your statutory rights. Refunds will be issued via the original payment method. If Gift Vouchers were used to pay for the product we will refund you in Gift Vouchers.
Products that have been used, altered or removed from the original packaging will not be accepted for return or exchange unless products are faulty, damaged or they have been sent to you in error. Refunds for cut lengths of fabric, interfacing and/or haberdashery are non-refundable unless the cut length of fabric, interfacing and/or haberdashery is faulty or damaged.
Once in your possession, products are your responsibility. Handle with care and ensure that you return them using a method that insures the value of the products and provides proof of postage. We are not liable for any returned goods that are not received.
If the product(s) purchased are damaged or faulty upon receipt, inform us within 14 days. Email firstname.lastname@example.org with the order number and fault description to receive a refund or exchange. Refunds will be issued via the original payment method.
Please read our Terms & Conditions for further information.