What is your cancellation policy?

We have a strict class cancellation policy; further details are available in our Terms & Conditions.

Should you wish to cancel an online or in person class/course, the following cancellation policy applies. Please see our Refund and Exchange policy for other products and services.

If you wish to cancel an online or in person class/course, we will offer a full refund or exchange if:
a) You cancel within 7 working days, beginning the day after you received the order confirmation email, entering you into a legally binding agreement (contract) with us.
b) Notice of cancellation is received at least 7 working days prior to the start of an online or in person class/course.
c) All or part of the online class/course has not been accessed or downloaded and/or you have not started to use that online class/course, or any course materials.
d) Cancellations must be made in writing to info@madetosew.com, quoting the order number.

Once you have downloaded or started to download an online class/course we are unable to offer a refund or exchange. The process of downloading a digital order is started by clicking on the download link, whether or not you open the downloaded files. We reserve the right to refuse any refunds or exchanges on products where the download link has been accessed.

Amendments to online or in person classes/courses may take place at the discretion of Made to Sew, if the following is adhered to:
a) Group Tuiton: Amendments to bookings must take place 30 working days prior to the start of the class/course.
b) Private Tuition: Amendments to bookings must take place 10 working days prior to the start of the class/course.
c) All or part of the online class/course has not been accessed or downloaded and/or you have not started to use that online class/course, or any course materials.
d) Amendments must be made in writing to info@madetosew.com, quoting the order number.
e) All amendments will be charged an admin fee.
f) Amendments to online and in person classes/courses include but are not limited to; change of date/s and/or variation of the class/course you wish to attend.

There is no other right to cancel your purchase of an online and/or in person class/course. Therefore, we recommend you take out insurance to cover the cost of fees should your circumstances change.

If you are unable to attend a class/course you may send someone in your place. You will need to provide us with their details (name, address, email address and telephone number) in advance, so that arrangements can be made, and confirmation details can be passed on.

Full payment for online and in person classes/courses is required at time of booking to secure your place. Fees can be paid through the website, via the telephone or in person. As long as there are places left, online and/or in person classes/courses can be booked up to 24 hours in advance of the start date.

Please attend on time to all online and/or in person classes/courses (group and private tuition). A certain amount of time is allocated to each session and therefore we must start at the time advertised. If you are more that 15-20 minutes late it may not be possible for you to participate in the class/course. Lateness cannot be added onto session time for private tuition.