Terms & Conditions

These Terms and Conditions apply to the Products and Services provided by Aneka Truman Limited trading as Made to Sew (company number – 8924088) of Studio 6, Bowdens Farm, Hambridge, Langport, Somerset, TA10 0BP, United Kingdom. 

Should you need to contact us, please email info@madetosew.com or call us on +44(0) 1460 984614.

We recommend you print these Terms & Conditions or save them to your computer for future reference.

These Terms and Conditions are in addition to the Privacy and Cookie Policy and apply to the sale of Products and Services listed on this Website. Please read these Terms and Conditions carefully before purchasing any Goods. You will be asked to agree to these Terms and Conditions before placing an Order. If you do not agree to these Terms and Conditions you must cease to continue to purchase any Products and Services.

These Terms and Conditions and any contract between us, are only available in the English language.

We amend these Terms and Conditions from time to time, therefore we recommend reading the Terms and Conditions every time you order Products and Services. These Terms and Conditions were updated in July 2018.


1. Definitions
“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or any other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, course materials. It does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

“Contract” legally binding agreement.

“Course Materials” means the information provided by the Seller ‘Made to Sew’ to accompany a class/course provided as part of the Product and Services in hard copy, digital (recorded or live-stream) form.

“Fees” means the fees paid by the Purchaser to the Seller ‘Made to Sew’ for the Products and Services.

“Goods” means Products and Services.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

“Online Class/Course” means the delivery by us of an Online Class/Course, inclusive of recorded or live stream media remotely, including Skype classes and YouTube.

“Order” request to purchase Products and Services.

“Products” means the provision of a physical goods item, including but not limited to haberdashery, fabric and interfacing. Patterns accessed digitally or delivered physically will be referred to as Products. Products can be purchased through the Website, by telephone, email or in person.

“Products and Services” means the provision of Online and In Person Classes/Courses, Products, patterns and/or course materials together with such other services as agreed from time to time and purchased through the Website, by telephone, email or in person.

“Purchaser” means the organisation or person buying the Products and Services from Made to Sew (the Seller). We will refer to the Purchaser as “you” throughout these Terms and Conditions.

“In Person Class/Course” means a class/course taught in a classroom setting or alternative appropriate location, which is attended in person.

“Seller” means Aneka Truman Limited trading as Made to Sew of Studio 6, Bowdens Farm, Hambridge, Langport, Somerset, TA10 0BP, United Kingdom. We will refer to the Seller as ‘us’, ‘we’ and/or ‘our’ throughout these Terms and Conditions.

“Services” means the provision of an Online or In Person Class/Course and/or any other digitally accessed service, purchased through the Website, by telephone, email or in person.

“Website” refers to www.madetosew.com.


2. The Products and Services

2.1. A description of the Products and Services are detailed on our Website. We will provide the Products and Services with reasonable care and skill in accordance with the description set out on the Website. We have taken care to ensure the description, price and images of Products and Services on the Website is correct.

We aim to produce images that accurately represent the colour of an item; however, this can vary between computer screens and therefore the colour may differ. We recommend purchasing samples of fabric and any other Products and Services should this be of importance.

2.2. The packaging of Products and Services may vary from the images displayed on the Website.

2.3. We reserve the right to vary or withdraw any of the Products and Services described on the Website without notice.

2.4. We do not make any guarantees that you will obtain a particular result, professional qualification or employment opportunity from purchasing and using the Products and Services.

2.5. Statutory age restrictions apply to the purchasing of rotary cutters and scissors. By purchasing these Products and Services you are confirming that you are at least 18 years old.

2.6. We cannot accept responsibility for any fabric shrinkage. We recommend that you pre-treat fabric prior to working with it, using the same method you plan to use once you have made the item; machine washing, hand washing, dry cleaning, tumble dryer. Please take into consideration the possibility that fabric, interfacing and other haberdashery may shrink.


3. Ordering Products and Services
3.1. Purchasing Products and Services via the Website – In order to purchase Products and Services online you must register for an account with us via the Website. If you already have an account with us, you can log into your account using your username or email address and password.

It is your responsibility to keep your username and password confidential. Please inform us immediately if you believe they are being used by an unauthorised person. Should you need to amend your registration details you can edit these in your account.

3.2. Purchasing Products and Services via Telephone, Email or In Person – To purchase Products and Services over the telephone please call +44(0) 1460 984614. To purchase Products and Services via email, please email info@madetosew.com.

You do not need to register for an account with us to purchase Products and Services over the telephone or via email. You must, however, register for an account with us to access an online course, product or other service accessed digitally.

3.3. When placing an order for Products and Services via the Website, telephone, email or in person you are purchasing the Goods on these Terms and Conditions. Made to Sew reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.4 below.

3.4. Following receipt by us of your Order for Products and Services purchased via the Website, on the telephone, via email or in person you will receive an email confirming receipt of your Order. However, please note that this does not mean that your order has been accepted.

We will confirm acceptance of your order forming a Contract by sending you an email that confirms the Goods have been dispatched and/or that a class/course has been booked (Order Confirmation).

A legally binding agreement (Contract) between us and you shall come into existence when we have:

  1. accepted your offer to purchase Products and Services from us by sending you an email confirming the dispatch of Goods or confirmation of a class/course booking (Order Confirmation); and
  2. received payment of the relevant Fees from you in accordance with clause 8 below.

3.5. All orders are subject to availability. If we are unable to supply Products and Services because Goods are no longer available, out of stock, we cannot meet the requested delivery date or because of an error in price on the Website (clause 8.5), we will inform you via email and will not process the Order. If you have already paid for the Products and Services we will refund the original payment.

 

4. Gift Vouchers
4.1. Gift vouchers can be purchased from the Website, on the telephone, via email or in person. Gift Vouchers are valid for 24 months from the date of purchase.

Gift vouchers are redeemable against all Products and Services, but cannot, under any circumstance be redeemed for cash. Your statutory rights of cancellation are as set out in clause 7.

If you have purchased an digital voucher we will email your voucher to you, or your chosen recipient (using the information you provided during checkout).


5. Shipping and Delivery
5.1. Click here to view our Shipping & Delivery. Please note a signature confirming receipt may be required for delivery.

5.2. We endeavour to despatch Products and Services as quickly as possible. If Products and Services you have purchased go on back order, we will ship you the part of your order that is in stock. When the remaining item(s) become available we will ship you the rest of the order. You will not be charged any additional delivery costs for this service and you will be notified via the contact details provided to us when you purchased the Products and Services.

5.3. Delivery of an Order shall be complete when the order has been delivered to the delivery address provided. Occasionally our delivery to you may be affected by an Event Outside Our Control, see clause 10. The Products and Services are owned by you once we have received the Fees in full, including delivery charges, and you have received the Order Confirmation email (clause 3.4.). Products and Services are the responsibility of Made to Sew until they reach the delivery destination.

5.4. If you order Products and Services from our site for delivery outside the United Kingdom your order may be subject to import duties and taxes when the delivery reaches its destination. We have no control over these charges and cannot predict their amount. You as the Purchaser are solely responsible for paying them.

It is also the responsibility of the Purchaser as the importer to ensure that applicable laws and local import regulations of the country to which the Products and Services are destined are followed.

5.5. Please note we are unable to ship aerosols outside of the United Kingdom or to BFPO addresses.


6. Cancellation Policy
– Online, In Person Class/Course
Should you wish to cancel an Online or In Person Class/Course the following cancellation policy applies. Please see our Refund and Exchange policy for other Products and Services, clause 7.

6.1. If you wish to cancel an Online or In Person Class/Course, we will offer a full refund or exchange if:

  1. You cancel within 7 working days, beginning the day after you received the Order Confirmation email, entering you into a legally binding agreement (Contract) with us in accordance with clause 3.4.
  2. Notice of cancellation is received at least 7 working days prior to the start of an Online or In Person Class/Course.
  3. All or part of the Online Class/Course has not been accessed or downloaded and/or you have not started to use that Online Class/Course, or any Course Materials.
  4. Cancellations must be made in writing to info@madetosew.com, quoting the order number.

Once you have downloaded or started to download a Online Class/Course we are unable to offer a refund or exchange. The process of downloading a digital order is started by clicking on the download link, whether or not you open the downloaded files. We reserve the right to refuse any refunds or exchanges on products where the download link has been accessed.

6.2. Amendments to Online or In Person Classes/Courses may take place at the discretion of Made to Sew, if the following is adhered to:

  1. Group Tuition: Amendments to bookings must take place 30 working days prior to the start of the class/course.
  2. Private Tuition: Amendments to bookings must take place 10 working days prior to the start of the class/course.
  3. All or part of the Online Class/Course has not been accessed or downloaded and/or you have not started to use that Online Class/Course, or any Course Materials..
  4. Amendments must be made in writing to info@madetosew.com, quoting the order number.
  5. All amendments will be charged an admin fee.
  6. Amendments to Online and In Person Classes/Courses include but are not limited to; change of date/s and/or variation of the class/course you wish to attend.

Once you have downloaded or started to download a Online Class/Course we are unable to offer a refund or exchange. The process of downloading a digital order is started by clicking on the download link, whether or not you open the downloaded files. We reserve the right to refuse any refunds or exchanges on products where the download link has been accessed.

6.3. Notwithstanding clause 6.1. above there is no other right to cancel your purchase of Online and/or In Person Class/Course. Therefore we recommend you take our insurance to cover the cost of Fees should your circumstances change.

If you are unable to attend a class/course you may send someone in your place. You will need to provide us with their details (name, address, email address and telephone number) in advance, so that arrangements can be made and confirmation details can be passed on.

6.4. If in exceptional circumstances we have to cancel an Online and/or In Person Class/Course we will provide you with as much notice as possible and offer alternative dates (if applicable) or a full refund. Please see clause 10. for Event Outside Our Control. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us and recommend that you take our insurance for the Fees of our Products and Services and any travel arrangements (if applicable).

6.5. Full payment for Online and In Person Classes/Courses is required at time of booking to secure your place. Fees can be paid through the Website, via the telephone or in person. As long as there are places left, Online and/or In Person Classes/Courses can be booked up to 24 hours in advance of the start date.

6.6. Please attend on time to all Online and/or In Person Classes/Courses (group and private tuition). A certain amount of time is allocated to each session and therefore we must start at the time advertised. If you are more that 15-20 minutes late it may not be possible for you to participate in the class/course. Lateness cannot be added onto session time for private tuition.


7. Returns and Exchanges
– Products, Patterns
Should you wish to cancel an Online or In Person Class/Course please see our Cancellation Policy, clause 6.

7.1. If you are unsatisfied with the purchase of a Product, you may return the Product to us for a refund or exchange within 14 days of receipt. Refunds and exchanges will only be honoured if the following is adhered to:

  1.  The Product must be returned in perfect condition, unopened and in the original packaging with the order number.
  2. All refunds and exchanges must be made in writing to info@madetosew.com, quoting the order number and explanation of return.
  3. All or part of the digitally accessed Product and/or pattern has not been accessed or downloaded and/or you not have started to use the digitally accessed Product and/or pattern.

Once you have downloaded or started to download a digital pattern we are unable to offer a refund or exchange. The process of downloading a digital order is started by clicking on the download link, whether or not you open the downloaded files. We reserve the right to refuse any refunds or exchanges on products where the download link has been accessed.

A refund for the Products only will be issued on their arrival at Made to Sew, we are unable to refund postage. Unless the Products are faulty you will be responsible for the cost of returning the Products to us.

If instructions are not followed we reserve the right to withhold the refund process, this does not affect your statutory rights.

7.2. Should you wish to cancel the Contract before you have received the Products, please email info@madetosew.com with the order number and request. If the Products and Services have not been dispatched we will honour the request and refund the Fees including postage costs.

However if the Products have already been dispatched, you will need to return the Products within 14 days from the date of receipt, following clause 7.1. Unless the Products are faulty you will be responsible for the cost of returning the Products to us and a refund for the Products only will be issued on their arrival at Made to Sew, we are unable to refund postage.

7.3. Refunds will be issued via the original payment method. If Gift Vouchers were used to pay for the product we will refund you in Gift Vouchers.

7.4. Products that have been used, altered or removed from the original packaging will not be accepted for return or exchange unless Products are faulty, damaged or they have been sent to you in error. Refunds for cut lengths of fabric, interfacing and/or haberdashery are non-refundable unless the cut length of fabric, interfacing and/or haberdashery is faulty or damaged.

7.5. Once in your possession, Products are your responsibility. Handle with care and ensure that you return them using a method that insures the value of the Products and provides proof of postage. We are not liable for any returned goods that are not received.

7.6. If the Product(s) purchased are damaged or faulty upon receipt, inform us within 14 days. Email info@madetosew.com with the order number and fault description to receive a refund or exchange. Refunds will be issued via the original payment method.

 

8. Fees
8.1. The Fees for the Products and Services shall be as set out in GBP Sterling on the Website, in person or as told to you over the telephone or by email at the time you placed an Order for them. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of the cost of all Course Materials. Prices for our Products and Services may change from time to time, but changes will not affect any Order you have already placed.

8.2. You can pay for products using a debit card, credit card or PayPal account. We use PayPal and Stripe as our payment providers. You do not need to have a PayPal account to use PayPal.

We accept all major debit and credit cards including the following:
(a) MasterCard / Eurocard
(b) Visa / Delta / Electron
(c) Maestro
(d) American Express

8.3. Your debit or credit card will be charged when you place your Order. Fees must be paid in full prior to you attending an In Person Class/Course, accessing any Online Class/Course, receiving any digitally accessed Product and/or Service, or us dispatching any physical Goods. If we are unable to fulfil your order for any reason your debit or credit card will be refunded (clause 3.5.).

8.4. Gift Vouchers can be used to purchase Products and Services on the Website, telephone, via email or in person by using the code on the Gift Voucher (clause 4.).

8.5. Our site contains a large number of Products and Services. It is always possible that despite our efforts, some of the Products and Services on our site may be incorrectly priced. We aim to check prices as part of our order confirmation procedure so that:

  1. where the Products and Services correct price is less that the price stated on our Website, we will refund the difference and charge you the lower amount for the Products and Services,
  2. If the Products and Services correct price is higher than the price stated on our Website, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Products and Services at the correct (higher) price or cancelling your order. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products and Services to you at the incorrect (lower) price.

8.6. The price of the Products and Services does not include shipping or delivery. Our shipping and delivery costs are advised to you during the checkout process before you confirm your Order. They are also available here for your convenience: Shipping & Delivery.

8.7. Any fees charged by your debit or credit card provider or PayPal in connection with your purchase of Products and Services are for your own account and we shall not be responsible for these.

8.8. You shall be responsible for all costs you incur in connection with your attendance to any In Person Class/Course or access to any Online Class/Course or digitally accessed Product.


9. Liability
We only supply Products and Services for domestic and private use. By agreeing to these Terms and Conditions you accept that you will not use the Products and Services for commercial, business or resale purpose.

9.1. Although Made to Sew aims to provide Products and Services to the highest standards of the industry, neither it, nor its instructors and/or employees accept any liability for:

  1. any inaccuracy or misleading information provided in the classes/courses or Course Materials and any reliance by the Purchaser on any such information,
  2. any loss or corruption of data,
  3. any loss of profit, revenue or goodwill,
  4. any indirect, special or consequential loss arising from any breach of these Terms and Conditions.

9.2. Some of the Products and Services we sell have a manufacturer’s guarantee. For details of the applicable Terms and Conditions, please refer to the manufacturer‘s guarantee provided with the Product. A manufacturer’s guarantee is in addition to your legal rights in relation to Products that are faulty or not as described.

Except to the extent that they are expressly set out in these Terms and Conditions, no conditions, warranties or other terms shall apply to the Products and Services (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

9.3. Subject to clause 9.4 below, our total liability arising from or in connection with these Terms and Conditions and in relation to anything which we may have done or not done in connection with these Terms and Conditions and the delivery of the Products and Services (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Products and Services in relation to which a dispute has arisen.

9.4. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other matter which under English law may not be limited or excluded.

9.5. No claim may be brought more than six months after the last date on which the Products and Services concerned have finished or ceased to be provided by us.

 

10. Events Outside Our Control
10.1. Made to Sew will not be liable or responsible for failure to perform, delay in performance, or any breach of obligations or termination under these Terms and Conditions, arising from an Event Outside Our Control. An Event Outside Out Control is defined below in clause 10.2.

10.2. An Event Outside Our Control (Force Majeure) means any act or event beyond our reasonable control, including without limitation; strikes, lock-outs or other industrial action, civil commotion, riots, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, epidemic, bad weather including but not limited to, storm, flood, earthquake, volcano, subsidence or other natural disaster (Acts of God). Failure of public or private telecommunications networks that are not under our control, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport that are not under our control. Delay caused by transport disputes, failure to provide a class/course caused by death in the instructors family, illness of the instructor, Government edict or regulation.

10.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonable possible to notify you.

 

11. Intellectual Property
11.1. All Intellectual Property Rights in all Products and Services (Online and In Person Classes/Courses, Course Materials, patterns, Products, the speeches made by instructors for In Person and Online Classes/Courses and any other Products and Services provided to the Purchaser by Made to Sew) are, and remain, the intellectual property of Made to Sew, whether adapted, written for or customised for the Purchaser or not.

11.2. You are not authorised to:

  1. copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Products and Services without prior written permission;
  2. record on video or audio tape, relay by videophone or other means the Online and/or In Person Classes/Courses given
  3. use the Course Materials in the provision of any other course or training whether given by us or any third-party instructor;
  4. remove any copyright or other notice of Made to Sew on the Products and Services;
  5. modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Products and Services.

Breach by you of this clause 11.2 shall allow us to immediately terminate these Terms and Conditions with you and cease to provide you with any Products and Services, including but not limited to access to the Online and/or In Person Classes/Courses or other Products and Services.

11.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials, complete an Online Class/Course, attend an In Person Class/Course or create an item from a pattern. The license we provide allows you individual access to an Online Class/Course and/or pattern, you may not share an Online Class/Course and/or pattern with another party, whether for profit, or not.

We only supply Products and Services for domestic and private use. By agreeing to these Terms and Conditions you accept that you will not use the Products and Services for commercial, business or resale purpose. Items made from patterns are for personal, domestic use only and may not be sold or manufactured.


12. Termination
12.1. We shall be entitled to terminate these Terms and Conditions and cease to provide you with any Products and Services with immediate effect in the event that you:

  1. fail to pay when due your Fees,
  2. act in an aggressive, bullying, offensive, threatening or harassing manner towards any instructor and/or employee of Made to Sew, or any other student and/or client,
  3. steal or act in fraudulent or deceitful manner towards us, our instructors and/or employees or any other students and/or clients,
  4. intentionally or recklessly damage our property or the property of our instructors and/or employees or other students and/or clients,
  5. commit any criminal offence committed on our premises or where the victim is our instructor and/or employee or student and/or client,
  6. are in breach of these Terms and Conditions.

12.2. On termination clause 9. (Liability) and clause 11. (Intellectual Property Rights) shall continue notwithstanding such termination.

 

13. Assignment
13.1. Any Products and Services provided by us under these Terms and Conditions are personal to you and cannot be transferred or assigned to any other person.

13.2. We shall be entitled to assign these Terms and Conditions to another organisation or company without prior notice to you.


14. Law and Jurisdiction
14.1. This Contract is between Made to Sew and the Purchaser. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

14.2. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

14.3. Please note these Terms and Conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.


15. Notices
We amend these Terms and Conditions from time to time. Please look at the top of the page to see when the Terms and Conditions were last updated. Every time you place an order for Products and Services we recommend reading the Terms and Conditions. The Terms and Conditions in force at the time of your order will apply to the Contract.

You can contact us by any of the following methods:
Post: Made to Sew, Studio 6, Bowden’s’ Farm, Hambridge, Langport, Somerset, TA10 0BP
Email: info@madetosew.com
Telephone: +44 (0) 1460 984 614